Question 1

Which delivery methods are available?

Accepted Answer

Available methods, estimated cost and delivery time are shown at checkout. Final terms depend on the selected carrier and destination.

Question 2

How can I check my order status?

Accepted Answer

The status is shown in your account. If you need more information, contact us through the contact page and include your order number.

Question 3

How do I order a product with special storage requirements?

Accepted Answer

Before payment, check the conditions on the product page and ask a manager whether the required packaging is available for your chosen delivery method.

Question 4

How can I pay for my order?

Accepted Answer

Current payment methods are shown at checkout. Select one of the available options before confirming your order.

Question 5

What should I do if an online payment fails?

Accepted Answer

Check the transaction status with your bank. Do not repeat the payment until you are sure the funds have not been charged; contact us with your order number if needed.

Question 6

Can I return a product?

Accepted Answer

Return eligibility depends on the type of product, the condition of the packaging and legal requirements. Do not open or use the product, and review the terms on the returns page.

Question 7

What should I do if the product is damaged or incorrect?

Accepted Answer

If possible, inspect the parcel at the collection point, photograph any damage and contact us. Include your order number and a brief description of the situation.

Question 8

Where can I check the storage conditions?

Accepted Answer

First read the label and the manufacturer’s instructions. If stricter conditions are stated on the product page, confirm them with a manager before ordering.

Question 9

What should I do if the storage conditions may have been breached?

Accepted Answer

Do not use the product until you have clarified the situation using the label or with the manufacturer or a qualified specialist. Appearance alone does not always confirm suitability for use.

Question 10

Do the conditions change after opening or preparing the product?

Accepted Answer

Yes, they may differ from those for sealed packaging. Follow the manufacturer’s instructions and record the date of opening or preparation.

Question 11

How do I choose a peptide product?

Accepted Answer

Compare the formulation, form, concentration, labelling, storage conditions and manufacturer information. Do not choose a product solely on the promise of a result; discuss your goal with a doctor before purchase.

Question 12

Do health products replace medicines?

Accepted Answer

No. Health products should not be used in place of prescribed treatment. Check the status and intended use of a specific product on its label.

Question 13

Can a manager recommend a dose or course?

Accepted Answer

No. A manager can explain catalogue information, labelling, storage conditions, payment and delivery. A doctor determines the dose, course and combination of products.

Question 14

When should I consult a doctor before buying?

Accepted Answer

If you take medicines, have chronic conditions or allergies, are pregnant, are breastfeeding or plan to combine several products.

Questions and Answers

Delivery

Payment

Returns

Product Storage

How to Choose

Consultation