Questions and Answers

Available methods, estimated cost and delivery time are shown at checkout. Final terms depend on the selected carrier and destination.

The status is shown in your account. If you need more information, contact us through the contact page and include your order number.

Before payment, check the conditions on the product page and ask a manager whether the required packaging is available for your chosen delivery method.

Current payment methods are shown at checkout. Select one of the available options before confirming your order.

Check the transaction status with your bank. Do not repeat the payment until you are sure the funds have not been charged; contact us with your order number if needed.

If possible, inspect the parcel at the collection point, photograph any damage and contact us. Include your order number and a brief description of the situation.

First read the label and the manufacturer’s instructions. If stricter conditions are stated on the product page, confirm them with a manager before ordering.

Do not use the product until you have clarified the situation using the label or with the manufacturer or a qualified specialist. Appearance alone does not always confirm suitability for use.

Yes, they may differ from those for sealed packaging. Follow the manufacturer’s instructions and record the date of opening or preparation.

Compare the formulation, form, concentration, labelling, storage conditions and manufacturer information. Do not choose a product solely on the promise of a result; discuss your goal with a doctor before purchase.

No. Health products should not be used in place of prescribed treatment. Check the status and intended use of a specific product on its label.

No. A manager can explain catalogue information, labelling, storage conditions, payment and delivery. A doctor determines the dose, course and combination of products.

If you take medicines, have chronic conditions or allergies, are pregnant, are breastfeeding or plan to combine several products.